Open enrollment takes 200-400 hours of HR staff time per 500 employees. 15% of benefit elections contain errors.
Simplify employee benefits administration and enrollment with AI guidance
Agents answer employee questions about health plans, PTO balances, 401k options, and leave policies — pulling real-time data from your HRIS. Open enrollment support, year-round.
62%reduction in open enrollment HR staff time
92%accuracy rate of benefit elections (vs. 85% prior)
4.2/5employee satisfaction with benefits guidance
3 hrsaverage employee time per open enrollment (vs. 7+ hrs confusion)
.// The Challenge
The challenge
Benefits administration is complex and time-consuming. Open enrollment periods are chaotic: employees struggle to understand plan options, HR staff answer repetitive questions, and errors occur (missed life events, wrong plan elections). Benefits counselors are overwhelmed; many employees receive poor guidance. Life event processing is manual and slow—marriage, birth, job change all require paperwork and follow-up. Benefits documentation is scattered; employees can’t easily access plan details.
.// The Solution
How assistents solves it
assistents benefits agent guides employees through open enrollment and life event enrollment in a conversational format. The agent explains plan options in simple terms, asks about family situation and health needs, and recommends personalized plans. Integration with benefits platforms (Workday, Benefitfocus, ADP) ensures data accuracy. The agent handles life event notifications (marriage, birth, loss of coverage) and updates elections. Post-enrollment, the agent provides plan summaries and answers questions about coverage, claims, providers.
Conversational Agent
Explains benefit plans in plain language, asks qualifying questions, recommends personalized options
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Data Analyst Agent
Calculates plan affordability, compares options, identifies cost-saving opportunities
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Workflow Agent
Processes elections, updates benefits platform, triggers compliance verifications
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.// How It Works
How it works
Announce enrollment
assistents sends employees open enrollment announcement with deadline and key information.
Guide plan selection
Employee interacts with agent to understand plans. Agent asks health and family questions, recommends options.
Compare & calculate costs
Agent shows employee cost comparison by plan, taking into account family size and health needs.
Confirm election
Employee confirms plan choice. Agent processes election and sends confirmation documentation.
Life event processing
When life events occur (marriage, birth), agent handles notification, verifies event, updates elections.
.// Measurable Outcomes
Measurable outcomes
reduction in open enrollment HR staff time62%
accuracy rate of benefit elections (vs. 85% prior)92%
employee satisfaction with benefits guidance4.2/5
average employee time per open enrollment (vs. 7+ hrs confusion)3 hrs
.// Get Started
Ready to see this in action?
Schedule a personalized demo to see how assistents’s AI agents can solve this challenge for your organization.