40% of banks report insufficient multilingual support. Customer satisfaction drops 35% when support is not in native language.
Deliver voice banking services in 14+ languages via intelligent AI agents
Serve customers in 30+ languages with voice agents that handle balance inquiries, transaction disputes, card activations, and branch routing — with full PCI-DSS compliance.
14+languages supported on single platform
68%of customers prefer native-language support
4.7/5customer satisfaction in non-English languages
40%reduction in international headcount needs
.// The Challenge
The challenge
Banks and fintech firms serve multilingual customer bases but lack support in 10+ languages. Hiring multilingual agents is expensive; turnover is high. International call centers have high latency and quality variance. Compliance and regulatory requirements vary by region and language. Customers switch banks when they can’t get support in their native language. Voice authentication (biometric, voice-based security) is language-dependent and hard to scale.
.// The Solution
How assistents solves it
assistents multilingual voice banking agent serves customers globally in their preferred language. Customers call a single toll-free number worldwide. The agent detects customer language automatically, applies local regulatory rules (GDPR, CCPA, regional banking standards), handles account inquiries, transfers, card blocks, and dispute claims. Real-time translation and cultural adaptation ensure accuracy and compliance. Integration with core banking systems (Temenos, FIS, Finastra) provides secure access to account data.
Voice Agent
Answers calls in 14+ languages, detects and adapts to customer language, provides banking services
Active
Conversational Agent
Ensures natural, empathetic tone in each language. Explains complex financial terms clearly.
Active
Compliance Agent
Applies local regulatory rules, ensures secure authentication, tracks language-specific audit trails
Active
.// How It Works
How it works
Call routing
Customer calls single toll-free number. Agent detects language from phone number, account, or initial greeting.
Authenticate
Agent verifies identity using account number, answers security questions, and confirms intent.
Provide banking services
Agent accesses account balance, recent transactions, interest rates. Handles transfers, card services, disputes.
Manage multi-currency
Agent explains exchange rates, helps with international transfers, provides currency conversion.
Document & comply
All interactions logged in audit trail. Language-specific documentation captured for compliance.
.// Measurable Outcomes
Measurable outcomes
languages supported on single platform14+
of customers prefer native-language support68%
customer satisfaction in non-English languages4.7/5
reduction in international headcount needs40%
.// Get Started
Ready to see this in action?
Schedule a personalized demo to see how assistents’s AI agents can solve this challenge for your organization.