45% of inbound customer calls are answered after a 5+ minute wait. Average cost per voice call support is $12-18.
Deliver 24/7 voice support with natural conversational AI agents
Replace legacy IVR trees with natural voice agents that resolve calls end-to-end. Sub-200ms latency, real-time sentiment detection, and seamless handoff to human agents when needed.
0saverage wait time before agent answers
71%first-contact resolution rate (voice-only)
3.8/5customer satisfaction rating (CSAT)
$8/callcost per call (vs. $15+ human agent)
.// The Challenge
The challenge
Inbound voice support is expensive and hard to scale. Customers expect immediate answers but wait on hold for 10+ minutes. Agent salaries and benefits cost $40k-60k annually per FTE. Peak demand (evenings, weekends, holidays) forces costly overtime. Overseas call centers create language and accent barriers. High agent turnover means continuous training. Customers increasingly prefer chat and SMS but businesses remain voice-centric.
.// The Solution
How assistents solves it
assistents voice agent answers calls instantly in customers’ preferred language, understanding context from your CRM and call history. The agent handles order status, billing, returns, refunds, troubleshooting, and escalations. Natural conversation keeps customers engaged; no robotic menu trees. Agent connects to live representatives only when needed, preserving context and customer satisfaction. Integration with Twilio, Vonage, or internal PBX systems is seamless. Real-time call monitoring and coaching help improve performance.
Voice Agent
Answers calls, understands customer intent, handles routine inquiries, escalates complex issues with context
Active
Conversational Agent
Provides natural dialogue that feels human, manages tone and empathy, handles sensitive situations
Active
Data Analyst Agent
Analyzes call patterns, identifies peak demand times, highlights trending issues for training
Active
.// How It Works
How it works
Inbound call routing
Calls route to the agent queue. Agent answers instantly with warm greeting and context from CRM.
Understand intent
Agent listens to customer issue, asks clarifying questions, accesses order or account history.
Handle or escalate
For routine issues (order status, refund, reset), agent resolves directly. Complex issues escalate with full context.
Document interaction
Agent logs call summary, resolution, and customer sentiment in CRM. Flags follow-up actions.
Monitor quality
Supervisor hears live calls, provides real-time coaching. Agent performance improves via feedback loops.
.// Measurable Outcomes
Measurable outcomes
average wait time before agent answers0s
first-contact resolution rate (voice-only)71%
customer satisfaction rating (CSAT)3.8/5
cost per call (vs. $15+ human agent)$8/call
.// Get Started
Ready to see this in action?
Schedule a personalized demo to see how assistents’s AI agents can solve this challenge for your organization.